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Experience now. Pay later. Interest-free.

Pay in 4 installments

Pay for your order in equal fortnightly payments

Nothing extra to pay

No interest, no additional fees if you pay on time

Spend up to $1000

You can use Afterpay for orders up to $1000 AUD

To use this service
  • Add your items to your cart and checkout as normal
  • In checkout select Afterpay as your payment method
  • Enter your details with Afterpay and you're done!
  • Your payment schedule will be emailed to you
All you need is
  • An Australian debit or credit card
  • To be over 18 years of age
  • To live in Australia

Coronavirus (COVID-19) Travel Updates

We're here for you.

Coronavirus (COVID-19) Update

As a result of the coronavirus (COVID-19) outbreak, the Australian government has issued a number of travel and capacity restrictions. We are openly working with all our operators to continue to provide you with the best service we can offer during this situation.

You can keep up-to-date on important experience information and read more about our flexible policy, should you need to postpone your travel.

Our customer service team has been working around the clock during this difficult time to continue our commitment to offering you an exceptional experience and service - now more than ever. We’re here to help on the best way to plan, book or advise updates on current bookings.

Experience Oz wishes to thank all our customers for their patience and understanding during this time as we work to resolve all your enquiries. As the world navigates through this uncertain time, all of us here at Experience Oz encourage you to spread kindness and love and above all stay safe.

Our committed staff are also continuously monitoring our incoming emails and will endeavour to respond within 48 hours.

Latest Updates & Information

Our policy on current bookings

We’re determined to lend a helping hand.

Experience Oz understands the frustrations with losing bookings and money due to unforeseen circumstances. We are continuing to monitor tour operator policies that we receive in relation to COVID-19 and are proactively contacting tour operators who have yet to provide us with updates.

By letting the Experience Oz reservations team know about your circumstances and inability to attend your experiences, we’ll do our best to help reschedule or provide a refund. The majority of refunds will be debited back into your account within 5-7 business days, however, this will depend on your individual bank.

Please note that tickets for ‘products or services’ sold by Experience Oz (TicketMates Australia) are sold on behalf of Operator organisations, businesses or persons responsible for providing those products (the Operators). As a result, the use of tickets for purchased products or services are subject to the Operator’s terms and conditions.

Vouchers are valid for a period of 12 months from the date of issue, this excludes attractions that have been booked for a specific date or where a valid to date is specified in the ‘About Your Ticket’ section.

Refunds

No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilised.

Cancellations

If you need to cancel based on a cancelled flight, extreme weather, illness or bereavement, you may be covered by our Cancellation Guarantee. In all other circumstances, cancelling a booking with Experience Oz can result in cancellation fees being applied by Experience Oz, as outlined below. Additional fees may be levied by the individual supplier/operator (see your Experience Oz Voucher for specific details). When cancelling any booking you will be notified via email, facsimile or telephone of the total cancellation fees.

Non-Refundable

Theme Park, Attraction or Show or Coupon are non-refundable in all circumstances. Gift Certificates. These are non-refundable in all circumstances. Tour or Package commencing during a Special Event Period. These are non-refundable in all circumstances. This includes, but is not limited to, Trade Fairs, Public or National Holidays, School Holidays, New Year's, Christmas, Easter, Ramadan.

Early Cancellations

If you cancel at least 7 calendar days in advance of the scheduled departure or commencement time, there is no cancellation fee. If you cancel between 3 and 6 calendar days in advance of the scheduled departure or commencement time, you will be charged a 50% cancellation fee. If you cancel within 2 calendar days of the scheduled departure or commencement time, you will be charged a 100% cancellation fee. These cancellation terms are subject to change and can be dependent on the individual tour operator/supplier.

Temporary attraction closures/disruptions

Please note that following announcements by both the Australian and State Governments, there may be some temporary closures or disruptions to various attractions and experiences in major cities. If you would like to confirm or clarify if your experience has been impacted, or would like to check availabilities for future bookings, please get in touch with our friendly team by emailing info@experienceoz.com.au.

Government health & travel updates

We encourage you to keep informed during this period, and check government and health websites for daily updates.

Please remember to:

  • Wash your hands frequently with soap and water or use an alcohol-based hand sanitiser.
  • Cover your nose and mouth with a tissue or flexed elbow when coughing or sneezing, dispose of tissues immediately after use and wash your hands or apply hand sanitiser.
  • Avoid close contact with anyone who has cold or flu-like symptoms.
  • Stay home if you are unwell.

Global Sites

National Sites

COVID-19 Booking Information

My travel plans have been cancelled due to COVID-19, how do I cancel or reschedule my booking(s)?

We understand that this is an uncertain time and your travel plans may be disrupted. If you need to reschedule or cancel your trip, we’re here to help you. Experience Oz is working closely with suppliers to arrange a refund, credit or date change where possible and depending on your personal situation.

Due to a high volume of calls and enquiries, our customer service team will prioritise enquiries by the urgency of your travel date. If your booking is for something occurring within the next 48 hours please get in touch with our customer service team by emailing info@experienceoz.com.au. Please include your agent reference numbers so that we can assist with your enquiry. On behalf of the team, we’d like to thank you for your patience and understanding during this team as we work together to resolve your enquiries as soon as possible.

What happens if I've booked a ticket to an attraction that is now closed?

Due to capacity restrictions imposed by the Australian federal and/or state government, some attractions may be temporarily closed or apply a restriction to the number of visitors that can participate in certain activities. If you are affected by this, we will work with the supplier to provide you with a date change, credit or refund based on your personal circumstance.

I have a partially used Village Roadshow theme park ticket?

For partial refunds of theme park tickets to Movie World, Sea World or Wet n Wild, please fill in the following refund request form.

I'm experiencing cold and flu symptoms. Should I still go ahead with my experience?

Your health and safety is our number one priority. If you are feeling unwell and are experiencing cold and flu like symptoms, the first thing we ask you to do is take care of yourself and seek medical advice from your local health authority or doctor. Medical advice from the Australian Government advises that if you are unwell to please stay home. When you are able to do so, please get in touch with the Experience Oz team to advise of your situation.

Is it still safe for me to travel and visit tourist attractions?

The current advice from the Australian Government is that it is still safe to go about your daily life but be mindful of your personal hygiene. Our tourism suppliers have implemented COVID Safe plans and taken extra precautions and increased hygiene practices in order to keep visitors and their staff healthy and safe. During this time, there are a couple of things that you can do to help prevent the spread of the virus including:

  • Keeping social distance, staying at least 1.5 metres away from others
  • Washing your hands thoroughly with soap and hot water regularly and/or using hand sanitiser gel
  • Avoiding close contact with those who are currently unwell
  • Covering your mouth and nose with a tissue or your sleeve if you cough or sneeze
  • Staying at home or at your hotel if you are unwell and experiencing any cold or flu symptoms
  • My experience is still operating but I am unsure whether or not to cancel. What should I do?

    If you decide to cancel your ticket, tour or attraction, please give us at least 24 hours notice to make arrangements for you. Experience Oz will contact the supplier to postpone your travel date or provide credits for your booking. These are exceptional circumstances and Experience Oz is liaising between the suppliers and customers on a case by case basis to come to a mutually beneficial outcome. Once you have decided how you would like to proceed, please feel free to reach out to us directly.